Support
Support that matches how real projects work.
Pick the channel that fits the question and we help you faster. Either way you reach the people who build the tools, not a ticket queue.
Basic support
Best for most questions. Email is the most reliable way to get help with setup, workflows, and day-to-day questions. We always try to respond within one business day.
- Installation and licensing help
- Feature questions
- Workflow guidance
- Non-urgent issues
Include shareable links to screenshots or files when you can.
Complex support
For complex or project-specific issues. Some problems are easier to solve live. If email isn't enough, request a scheduled Zoom call.
- Complex workflows
- Project-specific constraints
- Walking through a file or drawing set
- Advanced configuration questions
Submit a brief request, choose a time via Calendly, meet on Zoom.
By product
Guides, downloads, and links
CanopyCode
ArborCode
SheetCode
New to CanopyCode? Standard licenses are backed by a 30-day money-back guarantee. See the terms for details.